Anyone who has used eyezon knows that it is more than just a live streaming app. It is a digital transformation sandbox offering businesses an unlimited number of opportunities for connecting with their customers on a deeper level during all stages of the buying process. More information on eyezon usage scenarios can be found here.
Transformation is at the core of what we do at eyezon and as a result, the product is always evolving to become even better. The eyezon team is constantly adding new and exciting features to improve customers’ virtual shopping experiences and help businesses anticipate and respond to their client’s needs.
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Every consumer has enjoyed the luxurious experience of shopping in a brick & mortar store, receiving personalized recommendations from a sales representative, reviewing various buying options and after making a decision, having your purchase brought to the register for you by a helpful sales representative.
What if this exact experience could be replicated for online shopping? During an eyezon on-demand one-on-one live stream, sales representatives, after the customer has made a purchase decision, can send an “add to cart” notification directly to the customer. As quick as a click, the customer can make the online purchase. It ensures the correct item is purchased and provides customers an additional convenience that shortens the consideration process.
One of the greatest advantages of live streaming for businesses is the opportunity to offer customers the best possible virtual shopping experience every time. Large corporations may not be able to control during in-person shopping experiences what sales representative is working in-store or what products are available for viewing. However, during a virtual shopping experience, streamers can use the “pass request” feature on the eyezon platform to send the stream request to the most knowledgeable representative. This ensures customers have access to the most qualified sales representative and can view the product they are interested in every single time. For customers, this can mean finishing a stream in one store location with one sales representative and then visiting another location to view a different product all during the same stream. Like visiting several different stores at once but all from the comfort of home.
Shopping by appointment
For industries offering complex or expensive products/services such as real estate, luxury goods, automotive, hospitality, etc. connecting with customers has always been a more time-consuming and complex process. Using the eyezon platform, interested customers can make an appointment in advance for a one-on-one live stream at their convenience simply by providing their contact information. The confirmed appointment will be added to the customer’s calendar so they won’t forget, and they will receive a notification when it’s time to join the stream. A one-on-one live stream provides customers a luxurious, personalized shopping experience from the comfort of their own home, instilling greater confidence in making a complex or expensive purchase virtually. Businesses will receive contact information from the interested customers and have increased time to prepare in advance for the stream. This may include ensuring a streamer is available to show a specific car model or a vacant hotel room is available for viewing. Industries that face the most challenges establishing virtual connections can provide customers the personalized shopping experience they crave but instead through live streaming.